{"id":2263,"date":"2020-08-26T20:21:19","date_gmt":"2020-08-27T00:21:19","guid":{"rendered":"https:\/\/distributionstrategy.com\/uncategorized\/wholesale-change-show-many-unhappy-returns-august-26-2020\/"},"modified":"2026-09-11T10:54:07","modified_gmt":"2026-09-11T14:54:07","slug":"wholesale-change-show-many-unhappy-returns-august-26-2020","status":"publish","type":"post","link":"https:\/\/distributionstrategy.com\/2020\/08\/wholesale-change-show-many-unhappy-returns-august-26-2020\/","title":{"rendered":"Wholesale Change Show: Many Unhappy Returns (August 26, 2020)"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">https:\/\/youtu.be\/FHQFA2NIkzc<\/div>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Distributors hate returns. In addition to refunding the sale, they often have to liquidate the product and deal with the administrative hassles ranging from the customer to the supplier. By definition, every return means something went wrong somewhere, but do you have a comprehensive plan to reduce returns without angering customers? Ian and Jonathan will share some insights on how to improve in this frustrating but important area of customer service and operational excellence.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/distributionstrategy.com\/subscribe\/\">Don&#8217;t miss an episode of Wholesale Change<\/a><\/li>\n<li><a href=\"https:\/\/distributionstrategy.com\/category\/wholesale-change-show\/\">View other Wholesale Change episodes<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Distributors hate returns. In addition to refunding the sale, they often have to liquidate the product and deal with the administrative hassles ranging from the customer to the supplier.<\/p>\n","protected":false},"author":25,"featured_media":807,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_tec_requires_first_save":true,"content-type":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_featured_video_url":"","footnotes":""},"categories":[4,310,313],"tags":[],"coauthors":[135],"class_list":["post-2263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-distribution-industry-news","category-economics-market-data","category-industry-news-analysis-vertical-markets"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wholesale Change Show: Many Unhappy Returns (August 26, 2020) - Distribution Strategy Group<\/title>\n<meta name=\"description\" content=\"Distributors hate returns. In addition to refunding the sale, they often have to liquidate the product and deal with the administrative hassles ranging from the customer to the supplier.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/distributionstrategy.com\/2020\/08\/wholesale-change-show-many-unhappy-returns-august-26-2020\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wholesale Change Show: Many Unhappy Returns (August 26, 2020) - Distribution Strategy Group\" \/>\n<meta property=\"og:description\" content=\"Distributors hate returns. In addition to refunding the sale, they often have to liquidate the product and deal with the administrative hassles ranging from the customer to the supplier.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/distributionstrategy.com\/2020\/08\/wholesale-change-show-many-unhappy-returns-august-26-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"Distribution Strategy Group\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-27T00:21:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-11T14:54:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2022\/04\/Many-Unhappy-Returns-Featured-Blog-Image-1024x512.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ian Heller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ian Heller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/\"},\"author\":{\"name\":\"Ian Heller\",\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/#\\\/schema\\\/person\\\/4c705961fa35a879c42a79dbe6816d1a\"},\"headline\":\"Wholesale Change Show: Many Unhappy Returns (August 26, 2020)\",\"datePublished\":\"2020-08-27T00:21:19+00:00\",\"dateModified\":\"2026-09-11T14:54:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/\"},\"wordCount\":99,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/distributionstrategy.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Many-Unhappy-Returns-Featured-Blog-Image-1024x512.jpg\",\"articleSection\":[\"Distribution Industry News\",\"Economics &amp; Market Data\",\"Industry News, Analysis &amp; Vertical Markets\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/\",\"url\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/\",\"name\":\"Wholesale Change Show: Many Unhappy Returns (August 26, 2020) - Distribution Strategy Group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/distributionstrategy.com\\\/2020\\\/08\\\/wholesale-change-show-many-unhappy-returns-august-26-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/distributionstrategy.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/Many-Unhappy-Returns-Featured-Blog-Image-1024x512.jpg\",\"datePublished\":\"2020-08-27T00:21:19+00:00\",\"dateModified\":\"2026-09-11T14:54:07+00:00\",\"description\":\"Distributors hate returns. 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