{"id":16821,"global_id":"distributionstrategy.com?id=16821","global_id_lineage":["distributionstrategy.com?id=16821"],"author":"26","status":"publish","date":"2026-09-16 15:22:06","date_utc":"2026-09-16 19:22:06","modified":"2026-09-16 15:26:18","modified_utc":"2026-09-16 19:26:18","url":"https:\/\/distributionstrategy.com\/event\/10-21-26-dlp-last-mile-learnings-how-distributors-manage-deliveries\/","rest_url":"https:\/\/distributionstrategy.com\/wp-json\/tribe\/events\/v1\/events\/16821","title":"Last Mile Learnings: How Distributors Manage Deliveries","description":"<div class=\"wp-block-group alignfull has-white-color has-text-color has-link-color wp-elements-1 is-layout-flow wp-block-group-is-layout-flow has-background\" style=\"margin-bottom:0;padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);background-image:url(&apos;https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/DLP-Banner.png&apos;);background-size:cover;\">\n<div class=\"wp-block-custom-wrapper width-wide\"><div class=\"inner\">\n<p class=\"has-white-color has-text-color has-link-color has-monospace-font-family has-book-font-size wp-elements-2 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--md);font-style:normal;font-weight:700;line-height:1.2;text-transform:uppercase\">Distribution Leader Panel<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-headline-font-family has-xl-font-size\" style=\"margin-top:0;margin-bottom:2.5rem;letter-spacing:-0.015em;line-height:1.1\"><strong>Last Mile Learnings: How Distributors Manage Deliveries<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6ee76cfc wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column has-white-color has-text-color has-link-color wp-elements-3 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><div  class=\"tribe-events-schedule tribe-clearfix white\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t, \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t8:52 PM PDT \/ 11:52 PM EDT\t\t\t<\/span>\n\t\t\n\t\t\t<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-monospace-font-family has-md-font-size is-layout-flex wp-block-buttons-is-layout-flex\" style=\"font-style:normal;font-weight:700;line-height:1.3;text-transform:uppercase\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-blue-900-color has-blue-50-background-color has-text-color has-background has-link-color wp-element-button\" href=\"#registration-form\" style=\"padding-top:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md)\">Register Now<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"event-excerpt has-white-color has-text-color has-link-color has-lg-font-size wp-elements-4 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;font-style:normal;font-weight:600;letter-spacing:-0.015em;line-height:1.3\">Delivery is where distributor strategy meets the customer&#8217;s front door. Hear what is actually working.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide has-book-font-size\" style=\"line-height:1.4\"><div class=\"inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Delivery is one of the most visible touchpoints in the distributor-customer relationship, and one of the most operationally complex. From fleet decisions and route optimization to proof of delivery and customer communication, the last mile touches margin, satisfaction, and loyalty all at once. Yet most distributors have cobbled together their delivery operations over decades, and few have a clear view of how their approach compares to the field.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this Distribution Leader Panel, distribution executives share how they are managing the last mile today: what is working, what still does not, and what decisions they wish they had made sooner. The conversation covers the full range of delivery models, from owned fleets to third-party carriers to hybrid approaches, and the technology, staffing, and process choices behind each.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key Takeaways<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How distribution leaders are structuring their last-mile delivery operations across different models and market types<\/li>\n\n\n\n<li>The technology investments making the biggest difference in delivery efficiency and customer visibility<\/li>\n\n\n\n<li>How leading distributors are managing cost, speed, and reliability tradeoffs without sacrificing service<\/li>\n\n\n\n<li>What customers actually expect from delivery today, and where most distributors still fall short<\/li>\n\n\n\n<li>The organizational and staffing decisions that determine whether last-mile operations scale<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What You&#8217;ll Learn<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The operational and staffing decisions that determine whether last-mile capabilities scale as a business grows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How distribution leaders are structuring their last-mile delivery operations, including the fleet, carrier, and hybrid models in use and the reasoning behind each.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The technology investments making the biggest difference in route optimization, real-time tracking, proof of delivery, and customer communication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How leading distributors are managing the tradeoffs between delivery cost, speed, and reliability without degrading service quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What customers actually expect from delivery today, where the gaps are most common, and what separates distributors whose delivery experience earns loyalty from those where it does not.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-a7dce961 wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading has-monospace-font-family has-book-font-size\" style=\"font-style:normal;font-weight:700;text-transform:uppercase\">Guest<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background\" style=\"margin-top:0\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-ee2332cf wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized is-style-circle\" style=\"margin-top:var(--wp--preset--spacing--lg);margin-bottom:var(--wp--preset--spacing--sm)\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot.jpg\" alt=\"\" class=\"wp-image-16823\" style=\"width:137px;height:auto\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot.jpg 800w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-300x300.jpg 300w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-150x150.jpg 150w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-768x768.jpg 768w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-120x120.jpg 120w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Douglas Chapman<\/p>\n\n\n\n<p class=\"has-monospace-font-family has-sm-font-size wp-block-paragraph\" style=\"text-transform:none\">Director Region Operations and Safety, Mayer Electric<\/p>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\"><div class=\"inner\">\n<h2 class=\"wp-block-heading has-monospace-font-family has-md-font-size\" style=\"margin-top:var(--wp--preset--spacing--xl);margin-bottom:0;font-style:normal;font-weight:700;text-transform:uppercase\">Sponsor<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background\" style=\"margin-top:0\"\/>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/eliteextra.com\/\" target=\"_blank\" rel=\" noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"222\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/EE_Epicor_blue_1200-1024x222.png\" alt=\"\" class=\"wp-image-16824\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/EE_Epicor_blue_1200-1024x222.png 1024w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/EE_Epicor_blue_1200-300x65.png 300w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/EE_Epicor_blue_1200-767x166.png 767w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/EE_Epicor_blue_1200-1536x332.png 1536w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/EE_Epicor_blue_1200-2048x443.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:var(--wp--preset--spacing--xl)\"><div class=\"inner\">\n<h2 class=\"wp-block-heading has-monospace-font-family has-md-font-size\" style=\"margin-top:var(--wp--preset--spacing--xl);margin-bottom:0;font-style:normal;font-weight:700;text-transform:uppercase\">Guest<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--xl)\"\/>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-695a3a3e wp-block-columns-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\">\n<figure class=\"wp-block-image size-full is-resized is-style-circle\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot.jpg\" alt=\"\" class=\"wp-image-16823\" style=\"aspect-ratio:1;object-fit:cover;width:250px;height:auto\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot.jpg 800w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-300x300.jpg 300w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-150x150.jpg 150w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-768x768.jpg 768w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/Douglas-Chapman-Headshot-120x120.jpg 120w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-a7dce961 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"margin-bottom:0;font-style:normal;font-weight:600\">Douglas Chapman<\/p>\n\n\n\n<p class=\"has-monospace-font-family has-book-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500;letter-spacing:-0.015em;text-transform:none\">Director Region Operations and Safety, Mayer Electric<\/p>\n\n\n\n<div style=\"height:0.5rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--md)\">Bio coming soon<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:var(--wp--preset--spacing--xl)\"><div class=\"inner\">\n<h2 class=\"wp-block-heading has-monospace-font-family has-md-font-size\" style=\"margin-top:var(--wp--preset--spacing--xl);margin-bottom:0;font-style:normal;font-weight:700;text-transform:uppercase\">Host<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--xl)\"\/>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-695a3a3e wp-block-columns-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\">\n<figure class=\"wp-block-image size-full is-resized is-style-circle\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-scaled.jpg\" alt=\"\" class=\"wp-image-10155\" style=\"aspect-ratio:1;object-fit:cover;width:250px;height:auto\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-scaled.jpg 2560w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-300x300.jpg 300w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-1024x1024.jpg 1024w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-150x150.jpg 150w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-768x768.jpg 768w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-1536x1536.jpg 1536w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-2048x2048.jpg 2048w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/04\/Jonathan-Bein-Headshot-edited-120x120.jpg 120w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-a7dce961 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"margin-bottom:0;font-style:normal;font-weight:600\">Jonathan Bein, Ph.D.<\/p>\n\n\n\n<p class=\"has-monospace-font-family has-book-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500;letter-spacing:-0.015em;text-transform:none\">Managing Partner, Distribution Strategy Group<\/p>\n\n\n\n<div style=\"height:0.5rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--md)\">Jonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience, define value proposition, estimate sales potential, and create digital strategy.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-gray-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-custom-wrapper width-wide\"><div class=\"inner\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-xl-font-size\" id=\"registration-form\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--sm);letter-spacing:-0.015em\">Register Now<\/h2>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"47217141\",\n    formId: \"f5135a46-b0ed-4666-a0cf-bd834ddfbc72\",\n    region: \"na1\"\n  });\n<\/script>\n<\/div><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","excerpt":"<p>Join us on Oct 21, 2026 at 9PT\/12ET to hear how distribution leaders are managing last-mile delivery, from fleet decisions to customer experience.<\/p>","slug":"10-21-26-dlp-last-mile-learnings-how-distributors-manage-deliveries","image":{"url":"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/10-21-DLP-Featured-Image.png","id":16902,"extension":"png","width":300,"height":200,"filesize":103443,"sizes":{"thumbnail":{"width":150,"height":150,"mime-type":"image\/png","filesize":25808,"url":"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/10-21-DLP-Featured-Image-150x150.png"},"yarpp-thumbnail":{"width":120,"height":120,"mime-type":"image\/png","filesize":18087,"url":"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/10-21-DLP-Featured-Image-120x120.png"}}},"all_day":false,"start_date":"2026-10-21 12:00:00","start_date_details":{"year":"2026","month":"10","day":"21","hour":"12","minutes":"00","seconds":"00"},"end_date":"2026-10-21 13:00:00","end_date_details":{"year":"2026","month":"10","day":"21","hour":"13","minutes":"00","seconds":"00"},"utc_start_date":"2026-10-21 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Program","slug":"upcoming-program","term_group":0,"term_taxonomy_id":74,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":9,"filter":"raw","id":74,"urls":{"self":"https:\/\/distributionstrategy.com\/wp-json\/tribe\/events\/v1\/categories\/74","collection":"https:\/\/distributionstrategy.com\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":[],"organizer":[],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"Last Mile Learnings: How Distributors Manage Deliveries","description":"&lt;p&gt;Join us on Oct 21, 2026 at 9PT\/12ET to hear how distribution leaders are managing last-mile delivery, from fleet decisions to customer 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