{"id":11739,"date":"2026-08-27T17:04:13","date_gmt":"2026-08-27T21:04:13","guid":{"rendered":"https:\/\/distributionstrategy.com\/?page_id=11739"},"modified":"2026-09-16T13:24:50","modified_gmt":"2026-09-16T17:24:50","slug":"customer-experience-rx-2","status":"publish","type":"page","link":"https:\/\/distributionstrategy.com\/software\/customer-experience-rx-2\/","title":{"rendered":"Customer Experience Rx"},"content":{"rendered":"\n<div style=\"height:1.5rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\"><div class=\"inner\">\n<div class=\"wp-block-custom-fade-group is-duration-long\" style=\"transition-delay:300ms\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f9fcf wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-no-effects wp-container-content-422d1810\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"201\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/02\/CXRX-logo.webp\" alt=\"\" class=\"wp-image-8930\" style=\"aspect-ratio:3.9804014540856647;width:251px;height:auto\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/02\/CXRX-logo.webp 800w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/02\/CXRX-logo-300x75.webp 300w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/02\/CXRX-logo-768x193.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group is-duration-long\" style=\"transition-delay:700ms\">\n<div style=\"height:1.5rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-xl-font-size\" style=\"font-style:normal;font-weight:700;letter-spacing:-0.015em;line-height:1\">Delight your customers, outrun your competitors, and boost your NPS\u00ae with the customer platform built <mark style=\"background-color:#E4071E\" class=\"has-inline-color has-white-color\">specially for distributors<\/mark>.<\/h2>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" autoplay muted preload=\"auto\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/CxRx-Hero.mp4\" playsinline><\/video><\/figure>\n<\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-normal\" style=\"margin-bottom:4rem\"><div class=\"inner\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.3\"><strong>How do you stack up against your competition?<\/strong> Most customer engagement platforms can\u2019t tell you, because they aren\u2019t built for distributors.<strong> Customer Experience Rx gives you answers<\/strong> with tools like industry-specific recommendations, AI-powered sentiment analysis, and deep insights from distribution experts that go beyond what you get from off-the-shelf software.<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-blue-600-background-color has-text-color has-background has-link-color has-monospace-font-family has-md-font-size has-custom-font-size wp-element-button\" style=\"font-style:normal;font-weight:700;text-transform:uppercase\">Get Started<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-blue-600-background-color has-text-color has-background has-link-color wp-elements-1 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--70);padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-custom-wrapper width-wide\"><div class=\"inner\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:300ms\">\n<p class=\"has-text-align-center has-monospace-font-family has-book-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0);font-style:normal;font-weight:700;line-height:1.3;text-transform:uppercase\">Only from DSG<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:500ms\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-lg-font-size\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--60);letter-spacing:-0.015em;line-height:1.1\">One-on-one guidance from a distribution expert. \u2028Included with CxRx.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:700ms\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"DSG   Software video   v2\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/j7G09J-9gio?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:900ms\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.4\"><strong>Meet Macey<\/strong>, Distribution Strategy Group\u2019s resident data scientist. When you sign up for CxRx, you get more than software: you also get <strong>detailed analysis and actionable recommendations from a real-life expert.<\/strong> Wherever you are in the customer experience improvement process, Macey can help.<\/p>\n<\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-blue-700-color has-white-background-color has-text-color has-background has-link-color has-monospace-font-family has-md-font-size has-custom-font-size wp-element-button\" style=\"font-style:normal;font-weight:700;text-transform:uppercase\">Get Started<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\">\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:4rem\"><div class=\"inner\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-67eca248 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><div class=\"icon-container has-icon-color has-blue-600-color\" style=\"color:#098CD7;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M215.79,118.17a8,8,0,0,0-5-5.66L153.18,90.9l14.66-73.33a8,8,0,0,0-13.69-7l-112,120a8,8,0,0,0,3,13l57.63,21.61L88.16,238.43a8,8,0,0,0,13.69,7l112-120A8,8,0,0,0,215.79,118.17ZM109.37,214l10.47-52.38a8,8,0,0,0-5-9.06L62,132.71l84.62-90.66L136.16,94.43a8,8,0,0,0,5,9.06l52.8,19.8Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em\"><strong>Access powerful sentiment and topic analysis<\/strong>, with clear and actionable results through an easy-to-use portal<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-67eca248 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><div class=\"icon-container has-icon-color has-blue-600-color\" style=\"color:#098CD7;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M120,136V96a8,8,0,0,1,16,0v40a8,8,0,0,1-16,0Zm8,48a12,12,0,1,0-12-12A12,12,0,0,0,128,184ZM224,56v56c0,52.72-25.52,84.67-46.93,102.19-23.06,18.86-46,25.27-47,25.53a8,8,0,0,1-4.2,0c-1-.26-23.91-6.67-47-25.53C57.52,196.67,32,164.72,32,112V56A16,16,0,0,1,48,40H208A16,16,0,0,1,224,56Zm-16,0L48,56l0,56c0,37.3,13.82,67.51,41.07,89.81A128.25,128.25,0,0,0,128,223.62a129.3,129.3,0,0,0,39.41-22.2C194.34,179.16,208,149.07,208,112Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em\"><strong>Measure importance, not just satisfaction<\/strong> to understand the most critical areas of improvement<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-67eca248 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><div class=\"icon-container has-icon-color has-blue-600-color\" style=\"color:#098CD7;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M224,40V76a8,8,0,0,1-16,0V48H180a8,8,0,0,1,0-16h36A8,8,0,0,1,224,40Zm-8,132a8,8,0,0,0-8,8v28H180a8,8,0,0,0,0,16h36a8,8,0,0,0,8-8V180A8,8,0,0,0,216,172ZM76,208H48V180a8,8,0,0,0-16,0v36a8,8,0,0,0,8,8H76a8,8,0,0,0,0-16ZM40,84a8,8,0,0,0,8-8V48H76a8,8,0,0,0,0-16H40a8,8,0,0,0-8,8V76A8,8,0,0,0,40,84Zm136,92a8,8,0,0,1-6.41-3.19,52,52,0,0,0-83.2,0,8,8,0,1,1-12.8-9.62A67.94,67.94,0,0,1,101,141.51a40,40,0,1,1,53.94,0,67.94,67.94,0,0,1,27.43,21.68A8,8,0,0,1,176,176Zm-48-40a24,24,0,1,0-24-24A24,24,0,0,0,128,136Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em\"><strong>Collaborate directly with a data scientist <\/strong>to get expert analysis<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-67eca248 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><div class=\"icon-container has-icon-color has-blue-600-color\" style=\"color:#098CD7;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M232,208a8,8,0,0,1-8,8H32a8,8,0,0,1-8-8V48a8,8,0,0,1,16,0V156.69l50.34-50.35a8,8,0,0,1,11.32,0L128,132.69,180.69,80H160a8,8,0,0,1,0-16h40a8,8,0,0,1,8,8v40a8,8,0,0,1-16,0V91.31l-58.34,58.35a8,8,0,0,1-11.32,0L96,123.31l-56,56V200H224A8,8,0,0,1,232,208Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em\"><strong>Drive measurable improvement in NPS<\/strong> by identifying where customers are satisfied or not<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-67eca248 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><div class=\"icon-container has-icon-color has-blue-600-color\" style=\"color:#098CD7;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M112,80a16,16,0,1,1,16,16A16,16,0,0,1,112,80ZM64,80a64,64,0,0,1,128,0c0,59.95-57.58,93.54-60,94.95a8,8,0,0,1-7.94,0C121.58,173.54,64,140,64,80Zm16,0c0,42.2,35.84,70.21,48,78.5,12.15-8.28,48-36.3,48-78.5a48,48,0,0,0-96,0Zm122.77,67.63a8,8,0,0,0-5.54,15C213.74,168.74,224,176.92,224,184c0,13.36-36.52,32-96,32s-96-18.64-96-32c0-7.08,10.26-15.26,26.77-21.36a8,8,0,0,0-5.54-15C29.22,156.49,16,169.41,16,184c0,31.18,57.71,48,112,48s112-16.82,112-48C240,169.41,226.78,156.49,202.77,147.63Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em\"><strong>Access geographic data<\/strong> to zoom in on customer satisfaction per-location<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-67eca248 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><div class=\"icon-container has-icon-color has-blue-600-color\" style=\"color:#098CD7;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M149.66,138.34a8,8,0,0,0-11.32,0L120,156.69,99.31,136l18.35-18.34a8,8,0,0,0-11.32-11.32L88,124.69,69.66,106.34a8,8,0,0,0-11.32,11.32L64.69,124,41.37,147.31a32,32,0,0,0,0,45.26l5.38,5.37-28.41,28.4a8,8,0,0,0,11.32,11.32l28.4-28.41,5.37,5.38a32,32,0,0,0,45.26,0L132,191.31l6.34,6.35a8,8,0,0,0,11.32-11.32L131.31,168l18.35-18.34A8,8,0,0,0,149.66,138.34Zm-52.29,65a16,16,0,0,1-22.62,0L52.69,181.25a16,16,0,0,1,0-22.62L76,135.31,120.69,180Zm140.29-185a8,8,0,0,0-11.32,0l-28.4,28.41-5.37-5.38a32.05,32.05,0,0,0-45.26,0L124,64.69l-6.34-6.35a8,8,0,0,0-11.32,11.32l80,80a8,8,0,0,0,11.32-11.32L191.31,132l23.32-23.31a32,32,0,0,0,0-45.26l-5.38-5.37,28.41-28.4A8,8,0,0,0,237.66,18.34Zm-34.35,79L180,120.69,135.31,76l23.32-23.31a16,16,0,0,1,22.62,0l22.06,22A16,16,0,0,1,203.31,97.37Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<p class=\"has-book-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em\"><strong>Connect CxRx to your CRM and service platforms<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-lg-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--lg);font-style:normal;font-weight:700;letter-spacing:-0.015em;line-height:1.1\">What CxRx users&nbsp;say:<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:4rem\"><div class=\"inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:100ms\">\n<p class=\"has-custom-css has-blue-100-background-color has-background has-md-font-size wp-custom-css-13fe346a wp-block-paragraph\" style=\"letter-spacing:-0.02em\">\u201c[CxRx] provided a clear, data-driven view of where we were excelling and where we were falling short. The feedback wasn\u2019t just informative\u2014it was <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-gray-900-color\">actionable<\/mark><\/strong>.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<div class=\"wp-block-group has-monospace-font-family has-sm-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-95a9be21 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0);font-style:normal;font-weight:400;text-transform:uppercase\">\n<p class=\"wp-block-paragraph\"><strong>Brad Rosenthal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VP of Marketing, Bostwick-Braun<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<figure class=\"wp-block-image size-full is-resized is-style-no-effects wp-container-content-66c62f5e\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"116\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/Bostwick-Braun-logo.png\" alt=\"\" class=\"wp-image-11813\" style=\"width:112px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:400ms\">\n<p class=\"has-custom-css has-blue-100-background-color has-background has-md-font-size wp-custom-css-15fea062 wp-block-paragraph\" style=\"letter-spacing:-0.02em\">\u201cAn easy and professional experience from start to finish&#8230;we were able to quickly apply [CxRx\u2019s] insights to make <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-gray-900-color\">meaningful improvements<\/mark><\/strong> across our company.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<div class=\"wp-block-group has-monospace-font-family has-sm-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-95a9be21 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0);font-style:normal;font-weight:400;text-transform:uppercase\">\n<p class=\"wp-block-paragraph\"><strong>MIKE BUTLER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SR. DIRECTOR OF MARKETING &amp; PRODUCT MANAGEMENT, LINC SYSTEMS<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<figure class=\"wp-block-image size-full is-resized is-style-no-effects wp-container-content-66c62f5e\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"121\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/LINC-logo.png\" alt=\"\" class=\"wp-image-11815\" style=\"aspect-ratio:2.4793949683593146;width:126px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:100ms\">\n<p class=\"has-custom-css has-blue-100-background-color has-background has-md-font-size wp-custom-css-fb2b6c73 wp-block-paragraph\" style=\"letter-spacing:-0.02em\">\u201cDelivers results that are <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-gray-900-color\">easy to understand<\/mark><\/strong> and data that both validates our current understanding of our business while driving change to make improvements to our offering.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<div class=\"wp-block-group has-monospace-font-family has-sm-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-95a9be21 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0);font-style:normal;font-weight:400;text-transform:uppercase\">\n<p class=\"wp-block-paragraph\"><strong>ERIC WESSINGER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PRESIDENT &amp; CEO, RICHARDS SUPPLY COMPANY<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<figure class=\"wp-block-image size-full is-resized is-style-no-effects wp-container-content-66c62f5e\"><img loading=\"lazy\" decoding=\"async\" width=\"221\" height=\"211\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/Richards-Supply-logo.png\" alt=\"\" class=\"wp-image-11821\" style=\"width:112px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:400ms\">\n<p class=\"has-custom-css has-blue-100-background-color has-background has-md-font-size wp-custom-css-5633b6cf wp-block-paragraph\" style=\"letter-spacing:-0.02em\">\u201cA <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-gray-900-color\">strategic asset<\/mark><\/strong> to any organization serious about leveraging customer insights for continuous improvement and growth.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<div class=\"wp-block-group has-monospace-font-family has-sm-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-95a9be21 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0);font-style:normal;font-weight:400;text-transform:uppercase\">\n<p class=\"wp-block-paragraph\"><strong>KIMBERLY HUNLEY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIRECTOR OF MARKETING, ARG INDUSTRIAL<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<figure class=\"wp-block-image size-full is-resized is-style-no-effects wp-container-content-66c62f5e\"><img loading=\"lazy\" decoding=\"async\" width=\"277\" height=\"175\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/ARG-Industrial-logo.png\" alt=\"\" class=\"wp-image-11822\" style=\"aspect-ratio:2.4793949683593146;object-fit:contain;object-position:0% 50%;width:151px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-blue-600-background-color has-text-color has-background has-link-color has-monospace-font-family has-md-font-size has-custom-font-size wp-element-button\" style=\"font-style:normal;font-weight:700;text-transform:uppercase\">Get CxRx<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:5rem\"><div class=\"inner\">\n<div class=\"wp-block-custom-fade-group\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-lg-font-size\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--60);letter-spacing:-0.015em;line-height:1.1\">Customer experience is changing. Here&#8217;s&nbsp;how:<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:200ms\">\n<div class=\"wp-block-query exclude-news is-layout-flow wp-block-query-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-gray-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:4rem;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-custom-wrapper width-wide\"><div class=\"inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8df38a6c wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--0);letter-spacing:-0.015em;line-height:1.3\">Few metrics give you insight into your customers&#8217; happiness like NPS can. But even if you know your score, <em>understanding<\/em> it can be a challenge \u2014 let alone figuring out how to improve it. With Customer Experience Rx, you can <strong>turn customer feedback into measurable improvement to your NPS<\/strong>. Watch to find out more.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Key to Customer Loyalty in Distribution\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sgVRVmP1-UY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-gray-800-color has-text-color has-link-color has-xs-font-size wp-elements-2 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--xl);margin-bottom:var(--wp--preset--spacing--0);font-style:normal;font-weight:600\">Net Promoter\u00ae, NPS\u00ae, NPS Prism\u00ae, and the NPS-related emoticons are registered trademarks of Bain &amp; Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score\u2120 and Net Promoter System\u2120 are service marks of Bain &amp; Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:5rem\"><div class=\"inner\">\n<div class=\"wp-block-custom-fade-group\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-lg-font-size\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--60);letter-spacing:-0.015em;line-height:1.1\">Dive Deep Into The Latest Customer Experience Research<\/h2>\n<\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/distributionstrategy.com\/report\/state-of-customer-experience-in-distribution-2026\/\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"1024\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/State-of-Distributor-Customer-Experience-2026-Cover-791x1024.jpg\" alt=\"\" class=\"wp-image-13101\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/State-of-Distributor-Customer-Experience-2026-Cover-791x1024.jpg 791w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/State-of-Distributor-Customer-Experience-2026-Cover-232x300.jpg 232w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/State-of-Distributor-Customer-Experience-2026-Cover-768x994.jpg 768w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/State-of-Distributor-Customer-Experience-2026-Cover-1187x1536.jpg 1187w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/08\/State-of-Distributor-Customer-Experience-2026-Cover.jpg 1275w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/distributionstrategy.com\/report\/customer-satisfaction-metrics-the-essential-four\/\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"1024\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/CX-Metrics-Feature-Image-1-791x1024.png\" alt=\"\" class=\"wp-image-16766\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/CX-Metrics-Feature-Image-1-791x1024.png 791w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/CX-Metrics-Feature-Image-1-232x300.png 232w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/CX-Metrics-Feature-Image-1-768x994.png 768w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/09\/CX-Metrics-Feature-Image-1.png 1080w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/distributionstrategy.com\/report\/the-state-of-distributor-pricing-and-costing\/\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"1024\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/03\/image-6-789x1024.png\" alt=\"\" class=\"wp-image-9726\" srcset=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/03\/image-6-789x1024.png 789w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/03\/image-6-231x300.png 231w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/03\/image-6-768x996.png 768w, https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/03\/image-6.png 962w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:4rem\"><div class=\"inner\">\n<div class=\"wp-block-custom-fade-group\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-custom-hotspot-map\"><div class=\"hotspot-map-inner\"><img decoding=\"async\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/Sentiment-analysis.jpg\" alt=\"\"\/>\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:58%;top:27%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Explore individual comments to get detailed information about respondent pain points.<\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:18%;top:6%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Automatically sort verbatims into promoters, passives, and detractors.<\/span><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.4\"><strong>Access powerful sentiment and topic analysis.<\/strong> Hear straight from your customers exactly what\u2019s working and what isn\u2019t, across questions and categories.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background has-custom-css wp-custom-css-3a45d51a\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\"\/>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-custom-hotspot-map\"><div class=\"hotspot-map-inner\"><img decoding=\"async\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/Segment-specific-data.jpg\" alt=\"\"\/>\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:17%;top:5%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Sophisticated compare and rating tools can help you quickly diagnose problems.<\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:31%;top:39%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Get an NPS per segment, not just your company as a whole.<\/span><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.4\"><strong>Go deep with segment-specific data.<\/strong> Compare by industry, job function, and more. Sort rating by the categories actually relevant to your business.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background has-custom-css wp-custom-css-3a45d51a\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\"\/>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-custom-hotspot-map\"><div class=\"hotspot-map-inner\"><img decoding=\"async\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/Importance-vs-satisfaction-scaled.jpg\" alt=\"\"\/>\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:75%;top:8%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">View capabilities as tabular data or in graph view (perfect for readouts and slides).<\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:39%;top:18%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Quickly identify the gap between importance and satisfaction.<\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:16%;top:57%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Capabilities are tailored to your organization, so you don&#8217;t have to sift through generic categories that don&#8217;t fit.<\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:73%;top:57%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Easy-to-read scatterplots help you understand which categories are low performers and <strong>also<\/strong> merit your attention.<\/span><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.4\"><strong>Measure importance, not just satisfaction.<\/strong> Most analytics tools only measure one; CxRx can help you find the highest-performing <strong>and<\/strong> most-critical areas of satisfaction in your company.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-200-color has-alpha-channel-opacity has-gray-200-background-color has-background has-custom-css wp-custom-css-3a45d51a\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-fade-group\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--0)\">\n<div class=\"wp-block-custom-hotspot-map\"><div class=\"hotspot-map-inner\"><img decoding=\"async\" src=\"https:\/\/distributionstrategy.com\/wp-content\/uploads\/2026\/07\/Map.jpg\" alt=\"\"\/>\n<div class=\"wp-block-custom-hotspot tooltip-left\" style=\"position:absolute;left:36%;top:61%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Find out what customers are saying about particular locations of your company.<\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-hotspot tooltip-right\" style=\"position:absolute;left:74%;top:43%\"><div class=\"hotspot-dot\"><\/div><div class=\"hotspot-tooltip\"><span class=\"hotspot-tooltip-text\">Detailed verbatims make it easy to hone in on specific feedback.<\/span><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.4\"><strong>Explore by location.<\/strong> Learn where your customers are expressing positive or negative sentiments to identify specific branches or regions that merit attention.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:var(--wp--preset--spacing--70)\"><div class=\"inner\">\n<div class=\"wp-block-custom-fade-group\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-lg-font-size\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--40);letter-spacing:-0.015em;line-height:1.1\">And so much more:<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:300ms\">\n<ul class=\"wp-block-list has-book-font-size\">\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">AI-powered benchmarking and sentiment analysis for promoters, passives, and detractors<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Analyze your satisfaction rating with benchmark comparison<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">See trends across time as you use the platform and conduct more surveys<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Compare across industries, customer size, and state<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Centralized dashboard to analyze feedback and satisfaction trends<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Built by distribution veterans who have performed hundreds of surveys<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-custom-fade-group\" style=\"transition-delay:700ms\">\n<ul class=\"wp-block-list has-book-font-size\">\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Six-minute surveys with a 90% or better completion rate<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Individual ratings for NPS and specially tailored categories<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Full text verbatims with search<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Company- and contact-specific survey results<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Geographic\/map view of ratings, to see how your scores fare across locations and branches<\/li>\n\n\n\n<li class=\"has-book-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs);letter-spacing:-0.01em\">Integrate your data directly into Salesforce, HubSpot, and other leading CRMs<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-wrapper width-wide\" style=\"margin-bottom:var(--wp--preset--spacing--70)\"><div class=\"inner\">\n<h2 class=\"wp-block-heading has-text-align-center has-headline-font-family has-lg-font-size\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--50);letter-spacing:-0.015em;line-height:1.1\">Get your demo.<\/h2>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\" style=\"letter-spacing:-0.015em;line-height:1.4\">See for yourself: We\u2019ll show you how you can use CxRx to turn customer feedback into competitive advantage.<\/p>\n\n\n\n<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/47217141.js\" defer><\/script>\n<div class=\"hs-form-frame\" data-region=\"na1\" data-form-id=\"1566be49-c31b-4b46-b43d-b40e16c4083c\" data-portal-id=\"47217141\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":8915,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_tec_requires_first_save":true,"content-type":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_featured_video_url":"","footnotes":""},"coauthors":[222],"class_list":["post-11739","page","type-page","status-publish","hentry"],"yoast_head":"<!-- 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