{"id":10879,"date":"2026-06-11T17:01:12","date_gmt":"2026-06-11T21:01:12","guid":{"rendered":"https:\/\/distributionstrategy.com\/?post_type=tribe_events&p=10879"},"modified":"2026-07-29T15:59:01","modified_gmt":"2026-07-29T19:59:01","slug":"07-29-26-bps-state-of-customer-experience-in-distribution","status":"publish","type":"tribe_events","link":"https:\/\/distributionstrategy.com\/event\/07-29-26-bps-state-of-customer-experience-in-distribution\/","title":{"rendered":"State of Customer Experience in Distribution"},"content":{"rendered":"\n
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Best Practice Study<\/p>\n\n\n\n

State of Customer Experience in Distribution<\/h1>\n\n\n\n
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Watch Now<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Distributors are investing in customer experience but their customers aren’t always noticing. Here’s what the data shows.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Customer expectations in wholesale distribution are rising faster than most companies are moving to meet them. Digital-first buying behaviors, demand for self-service, and the influence of B2C experiences are reshaping what distributors need to deliver and the gap between what customers expect and what they actually get is becoming a measurable competitive liability.<\/p>\n\n\n\n

In this session, DSG will present findings from its latest State of Customer Experience in Distribution research. The data reveals where distributors are investing, where customers say the experience is falling short, and which improvements are generating the strongest loyalty and revenue impact. The discussion will translate the research into practical priorities for distribution leaders looking to close the gap.<\/p>\n\n\n\n

Key Takeaways<\/strong><\/p>\n\n\n\n