Customer Experience & Retention
-
How AI Will Power 24/7 Customer Service and Tech Support in Distribution
How the new upgraded ChatGPT Omni can change the game for distributors.
-
How Technology Elevates Customer Experience
A great customer experience isn’t a nice-to-have. It’s a must.
-
How to Implement the Right Customer Service Automation Solution for Your Company
Here’s a framework for distributors for selecting customer service automation solutions.
-
The Irresistible Need for Customer Service Automation in Industrial Distribution
Give your customer service agents virtual Ironman suits.
-
How to Navigate the Digital Shift in Customer Service in Industrial Distribution
Distributors are experiencing a fundamental change in how they engage with customers.
-
One Thing Leads to Another: A Better Customer Experience Yields Greater Profits
Customer experience has emerged as a critical differentiator.
-
How Spotify Uses AI to Create an Ultra-Personalized Customer Experience and What Distributors Can Learn from It
Distributors can learn from Spotify’s success delivering a personalized listening experience for every customer.
-
Don’t Have a Plan to Address Customer Churn? You’re Losing Money
How distributors can spot customer-churn risks sooner and respond before customers have time to defect.
-
Wholesale Change: Dakota Supply Group: Doubling Down on Service to Drive Organic Growth (March 30, 2022)
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
-
The Omnichannel Customer Experience: Are You Channeling Seamless Customer Service?
Today’s customers want it all. They want to be able to go online and easily find products, prices and delivery information. But they also want to be able to call with questions and speak to a knowledgeable service rep. Some still want to look at pictures in a catalog.